Career in Biotech: Job Openings

Your Responsibilities

Management and Monitoring of Sales Processes

• Following up on quotations, customer inquiries, reservations, and other sales activities
• Supporting the field sales team in the preparation and follow-up of customer appointments (tour planning) and quotations
• Monitoring and supporting follow-up processes
• Identifying process gaps and developing suggestions for improvement
• Ensuring consistent use of the CRM system and maintaining the ERP system

Interface Management between Field Sales and Order Processing

• Central coordination between field sales, order processing, and, where applicable, other departments such as Product Management and Operations
• Ensuring a smooth flow of information
• Monitoring the timely dispatch of customer orders

Control and Quality Assurance

• Reviewing the completeness and quality of customer and sales data
• Monitoring the completeness of customer projects
• Preparing and tracking relevant sales KPIs and reporting to management

Active Customer Support and Development

• Telephone and digital communication with existing customers
• Proactively identifying customer needs and additional sales opportunities
• Reactivating inactive customers and acquiring new customers
• Independently managing defined customers or customer segments

Sales Management and Sales Support

• Prioritizing leads and sales opportunities together with the field sales team
• Coordinating sales activities and campaigns

Your Qualifications

• Successfully completed degree in a natural science field (e.g. Biology, Biotechnology) or comparable qualification
• Professional experience in inside sales, sales support, or a comparable sales-related position is an advantage
• Good understanding of sales processes, particularly quotation management, order processing, lead and opportunity management
• Experience in active customer contact and telephone support of existing customers is an advantage
• Confident use of CRM and ERP systems as well as very good MS Office skills, particularly Excel
• Strong communication and coordination skills when working with order processing and field sales
• Structured, independent, and reliable working style
• Solution-oriented mindset and willingness to critically question and improve existing processes
• Strong negotiation and communication skills as well as fluent business English

What We Offer

A challenging and attractive full-time position (40 hours/week). You can expect a growing and innovative company with a pleasant working environment. Apply now and include your salary expectations. We look forward to hearing from you!

Capricorn Scientific GmbH

Auf der Lette 13 A
35085 Ebsdorfergrund
Germany

Contact: Jörg Gröning

personal@capricorn-scientific.com
Tel. +49 6424 94464-213